Descripción de la oferta
Technical Support Advisor (Italian - speaking) On-site MA05Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as aTechnical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As aTechnical Support Advisoron our team, you will:Act as the first point of contact for dealers and end users, handling phone and email inquiries in real timeTroubleshoot technical issues and provide timely accurate resolutionsEducate customers on product usage, updates, and best practicesCreate and manage support tickets to ensure proper tracking and resolutionCollaborate with internal teams to resolve complex or escalated casesMaintain accurate customer records and documentation in internal systemsYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are proficient or bilingual in Italian plus an advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers’ need2 year experience in Customer service or Technical Support areaCan take ownership of, and progress calls to resolution or to elevate call to resolutionDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.What’s in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:Full‑time 39 hours/week permanent contractSchedule: Monday to Friday, 09:00 - 18:00Salary package: 20,500 euros gross/year + up to 2,000 euros gross/year in bonusCentral office location in BarcelonaFull paid training on the company and the project you’ll be working onCareer development programs, specialized coursesExperience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.Concentrix is an equal opportunity employerWe’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.LocationESP Barcelona - C/ de la Selva de Mar, 129Language RequirementsEnglish, Italian (Required)#J-18808-Ljbffr
