Genesis Home Technology Architects , a leader in home technology solutions, is looking for a Technical Support Engineer to join our team in Castelldefels (#Barcelona). If you have a passion for technology, attention to detail, and enjoy working in a collaborative and dynamic environment, we want to meet you! Role Description This is a full-time role for a Technical Support Engineer located in Castelldefels. The Technical Support Engineer will be responsible for providing technical support, troubleshooting, training, and customer service on a day-to-day basis. Technical Knowledge & Skills Requirements: Networks Setup a full system (router, switches, access points, PDU) VLAN VPN IGMP STP Wireless environment Bands, channels, bandwidth WiFi 6 Troubleshooting network problems Wireshark, Metageek KNX Basic Functions: Process RMAs Reply to support tickets Organize equipment shipping and pickup Test returned equipment Coordinate with manufacturers for solutions Maintain and update showrooms Training Center Maintenance Other Functions: Conduct online and in-person training Build and document rack systems Product Feature testing Language Preferences: Preferential: French / Italian / German / Portuguese We Offer: An innovative environment where technology transforms how we live, work, and play. Growth opportunities in a leading company in premium home technology. Office located in Castelldefels Interested in joining our Tribe and being part of the future of home technology? Our story is a #storyaboutpeople – learn more about our vision in our Manifesto >> #J-18808-Ljbffr