Descripción de la oferta
Location: Madrid - Spain Type: Full-Time / Senior Level Role Department: Operations Title: Senior Luxury Experience Designer Compensation: A gross annual salary of €32,000 - €38,000 About Queen of Clubs At Queen of Clubs, we don’t simply design trips, we curate lifestyles and unforgettable moments. A multi-award-winning leader in the B2B Luxury Travel Industry, Queen of Clubs Group has been operating since 2009, with offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan. We deliver innovative, on-site luxury travel solutions at the highest level of service for a global, highly discerning clientele. From private aviation and exclusive access to world-class events to bespoke journeys and tailor-made experiences, we operate behind the scenes to create seamless and exceptional moments for elite travelers worldwide. To support our continued growth, we are looking for a Senior Luxury Experience Designer to join our fast-paced, international Madrid office. You Will Manage and coordinate luxury travel requests from A to Z, taking full ownership and reporting directly to the Team Leader Oversee complete itineraries, including ground operations, hotels, villas, logistics, events, and exclusive experiences Communicate daily with luxury suppliers, travel agencies, and international experienced advisors Design and deliver tailor-made itineraries and proposals for elite clientele Build and maintain strong, long-term relationships with suppliers and clients to ensure total satisfaction and repeat business Use BeConcierge CRM to create, manage, and track bookings and performance Apply strategic sales techniques to close deals, optimize margins, and exceed performance objectives Collaborate closely with the team to resolve client requests and challenges efficiently, discreetly, and at the highest service standards Gather, analyze, and report client feedback to continuously elevate service quality Lead, guide, and supervise assistant bookers, supporting their development and performance You Are Fluent in English; Spanish and additional languages are a strong advantage Deeply passionate about luxury travel, lifestyle, and premium service delivery Based in Madrid or the surrounding area (this is a fully in-office position) Highly detail-oriented and able to perform under pressure in a fast-paced environment Confident with pricing, costing, and financial calculations Proven experience in the travel or hospitality industry, ideally within: Travel agencies or tour operators Concierge companies or luxury hotels Wedding or event planning Family offices or luxury sales environments Proactive, polished, and strongly client-focused Comfortable taking ownership and acting as a senior reference within the team We Offer A starting salary from €32,000 - €38,000, plus attractive performance-based incentives Company-provided MacBook and iPhone A senior position within a leading international B2B luxury travel brand A dynamic, multicultural team of experienced travel professionals An inspiring work environment in the heart of Madrid Continuous learning, innovation, and the opportunity to shape exceptional client experiences Real opportunities for professional growth and leadership Location Requirement Candidates must already reside in Madrid or the surrounding area. This is not a hybrid role . Please do not apply if this requirement is not met.
