Descripción de la oferta
Location:Barcelona, Spain (Hybrid – Office in Torre Mapfre)Salary:€27,468.29 gross/year + 30% performance bonusLanguages:Native-level German, English or Spanish (for internal onboarding)Experience:Entry-level / Junior profiles (working students / part-time students accepted)Other:Full-time or part-time options available (min. 20 hours)WHAT IS THE PROJECT?The project is about bringing your talent and ambition to our client, a global leader in the travel and hospitality industry. As an iconic Italian cruise line, our client is part of Carnival Corporation & plc and offers millions of guests worldwide unforgettable vacation experiences in the Mediterranean, Northern Europe, and the Caribbean.From the dynamic Customer Hub in Barcelona, a multicultural team of around 152 employees supports four key European markets across customer service, sales, and VIP care. You will join a dedicated DACH team of around 50 colleagues delivering top-tier travel experiences for German-speaking guests.AND WHAT IS MY ROLE IN IT?As a Cruise Expert for the German market, you will be the central commercial and service point of contact for our client's German-speaking customers. You will combine sales and consultative service to turn travel inquiries into dream vacations.Handling incoming inquiries via inbound calls, emails, and written channelsSplitting your responsibilities between existing customer care (60%) and new customer acquisition (40%)Identifying customer needs, handling objections, and recommending tailored cruise packages, shore excursions, and premium onboard experiencesConverting inquiries and leads into firm bookings and reactivating existing customersUpdating reservations and maintaining customer data in the CRM systemWorking closely with the service team to ensure a consistently outstanding customer experienceAchieving productivity, call, and sales targetsOK, AND WHAT DO I NEED FOR THIS?Native-level written and spoken GermanProficiency in English or Spanish (for internal communication)A customer-oriented mindset with strong communication and empathy skillsInterest in sales-driven customer service, sales, or the hospitality/tourism industryMotivation to work target-oriented in a team toward sales and quality goalsTHAT’S ALL?You are an enthusiastic, empathetic personality who enjoys helping people plan unforgettable experiences. You feel comfortable in a dynamic, goal-oriented environment, adapt flexibly to shift models and sales campaigns, and bring team spirit to a multicultural workplace.#J-18808-Ljbffr
