Descripción de la oferta
2nd Level Support Specialist (German) [ES]
Join Rublon to work with a team of cybersecurity enthusiasts who are building the future of enterprise user authentication. Rublon is a multi-factor authentication platform used by hundreds of customers worldwide to protect employee logins to networks, servers, and applications.
We are looking for a long-term employee who will provide technical support to end users of Rublon MFA in German and English.
How You’ll Work
Location – Remote or from our offices in Kraków or Zielona Góra, Poland
Communication – German and English for external support interactions, English/Polish (where required) for internal team communication
Tools & Environment – Modern hardware setup and business software tools
Hardware & Lab Access – modern laptop plus isolated virtual test environments and security keys (TPM-enabled devices, FIDO2 keys) for hands‑on research
Development – Access to training and professional development resources
Benefits – Company‑specific benefits (e.g., medical care, wellness programs, flexible working hours) depending on employment contract
What You’ll Do
Provide second‑level technical support to end users via ticketing system, phone, and email
Troubleshoot, identify, analyse, and implement solutions to reported issues
Support deployment, configuration, and ongoing management of business applications
Facilitate escalation and resolution with third‑level support or development teams
Collaborate with internal teams to ensure seamless support operations and knowledge sharing
Update and refine support documentation and knowledge base items
Apply best practices in incident, change, and issue management
Skills And Qualifications You Bring
Excellent written and verbal command of German (C1 or higher)
Very good written and verbal command of English (C1 or higher)
Experience in a technical support role using a ticketing system
Solid understanding of IT support workflows (incident and issue management)
Familiarity with Windows Server and Linux environments
Strong prioritisation skills and ability to work independently
Clear communication and customer‑oriented mindset
Nice To Haves
ITIL certification or equivalent process experience
Experience with Windows Server administration (e.g., Active Directory/LDAP, PowerShell)
Exposure to Microsoft 365 technologies (e.g., Entra ID, Intune)
Experience with cloud platforms such as Amazon AWS
Understanding of Identity & Access Management (IAM) concepts
Prior experience in information security or related domains
Why Apply
Join a collaborative support organisation that values professionalism and quality
Work on meaningful customer‑facing technology that supports business operations globally
Opportunity to grow your expertise in enterprise software support and related technologies
Be part of a dynamic team where problem‑solving and customer success are central to our mission
Steps After You Apply
You will be invited to an initial online meeting with a recruiter
A technical assignment or scenario discussion will be shared and reviewed with a technical lead
Following successful evaluation, you’ll be invited to a final interview and potential offer
Seniority level
Associate
Employment type
Full‑time
Job function
Customer Service and Information Technology
Industries
Computer and Network Security and Software Development
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