Descripción de la oferta
About the jobResponsibilities1. Serve as a primary point of contact for sellers, addressing issues related to registration,compliance, listing support, and account management promptly and professionallybased on the guidance of global teams.2. Assist sellers in understanding platform policies, documentation requirements, andtroubleshooting steps, including but not limited to product listing errors, payment delays,or compliance violations.3. Collaborate with internal teams (Legal, Compliance, Product) to support the resolutionof seller escalations and improvement of processes.4. Analyze seller pain points and feedback to propose platform or workflowoptimizations.5. Conduct training sessions to provide information support for sellers on best practicesfor account health and growth.6. Track seller performance metrics (e.G., onboarding completion rates, issue resolutiontime) and report trends to leadership.Required Skills1. 3+ years of experience in e-commerce operations, account management, or sellersupport, preferably with a marketplace or cross-border platform.2. Strong problem-solving skills with the ability to navigate complex, ambiguous issues.3. Familiarity with compliance frameworks (e.G., product standards, tax documentation).4. Proactive, detail-oriented, and able to manage high-volume inquiries under tightdeadlines.5. Fluent in English and business level mandarin speaking is preferred
