Descripción de la oferta
Remote Technical Services Specialist Surgical Robotics Madrid Medtronic Remote Heerlen, Limburg, Netherlands Madrid, Madrid, Spain Milano, Lombardia, Italy Lisboa, Lisboa, Portugal Full time R78991 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start‑up‑specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical‑and problem‑solving skills and with experience in an operating room environment. Primary Responsibilities Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit. Drive the escalation process to resolve customer issues, including initiating required field service support when needed. Collaborate with other technical service specialists to troubleshoot complex service requests. Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects. Responsible to ensure all documentation/system entries are fully complete promptly. Focus on remote support, with occasional onsite support / training availability (domestically and international). Regular working hours from 8:00 - 16:30 CET. On‑call availability between 7AM-7PM (availability rotates between colleagues). Required Qualifications Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience. Fluency in Portuguese, English and Italian is required (C1/C2). Experience with robotics or motion control within a large capital equipment environment. Highly organized with the ability to be flexible, multi‑task and prioritize multiple assignments. Experience with analysing technical issues and processes for continuous improvement. Experience with software troubleshooting. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR | The final salary within this range will be determined based on objective, job‑related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart - putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will. Build a better future, amplifying your impact on the causes that matter to you and the world. Grow a career reflective of your passion and abilities. Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning. These commitments set our team apart from the rest. Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. Remote Madrid, Madrid, Spain Vitoria, Álava, Spain Bilbao, Bilbao, Spain Valladolid, Valladolid, Spain Pamplona, Navarra, Spain Gijon, Asturias, Spain León, León, Spain Santander, Cantabria, Spain San Sebastián, Guipúzcoa, Spain Oviedo, Asturias, Spain Salamanca, Salamanca, Spain Full time R67929 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Cardiovascular Diagnostics & Services (CDS) is a fast‑growing business dedicated to connecting patients, caregivers, and clinicians from diagnosis through treatment with real‑time insights and value‑added services. Our mission is to improve patients' quality of life while helping healthcare systems operate more efficiently. Through innovative solutions such as Insertable Cardiac Monitors (ICMs), we enable clinicians to detect and monitor heart arrhythmias earlier and more accurately, supporting better clinical decisions and outcomes. Responsibilities may include the following and other duties may be assigned Drive market development by expanding the use of Insertable Cardiac Monitors (ICMs) in existing clinics and new centers, supporting broader product adoption and identifying new opportunities within the territory Optimize and help establish patient pathways for Syncope and Cryptogenic Stroke, supporting the development of centers of excellence in collaboration with healthcare providers Build and manage relationships with Key Opinion Leaders (KOLs) and key stakeholders across the patient pathway, including cardiologists, neurologists, nursing staff, procurement teams, and coding professionals Act as a key partner to the local sales team to raise awareness of clinical indications and economic value through peer‑to‑peer engagement, education, and regional training initiatives, including workshops and stakeholder roundtables Collaborate closely with field service, marketing, reimbursement, and other relevant business units (e.g., Cardiovascular and Neurovascular teams) to develop materials, share health economic information, and implement national and international programs Partner with the Cardiac Rhythm Management Sales Representative Teams, Technical Consultants and District manager to ensure execution of Cardiovascular Diagnostics & Services projects Develop and execute an annual regional market development plan, using account planning tools to define strategies, tactics, and actions, while supporting project work, process optimization, and KPI tracking Capture and report clinical, market, and competitive insights to the Strategic Marketing Team, and represent the business at relevant regional, national, and international meetings and congresses Required Knowledge and Experience Bachelor's degree in Business, Life Sciences, Biomedical Engineering, Nursing, or a related field Minimum of 5 years of experience in a sales role within the MedTech or pharmaceutical industry, or nursing background in cardiology, neurology, intensive care, operating room, or emergency medical services, with interest in transitioning to a field‑based commercial role, or equivalent industry experience Professional experience in a clinical environment or in a medical technology sales role Solid understanding of anatomy and medical technologies Fluency in English and Spanish (written and spoken) Valid driver's license Friendly and open mindset with a strong service orientation, high level of commitment and motivation, solution oriented approach, ability to work independently and collaboratively in a team, solid IT skills, willingness to travel, and experience working in a large corporate environment Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Medtronic is committed to safeguarding the principle of non‑discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Spain: 41,600.00 EUR - 62,400.00 EUR | We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart - putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will. Build a better future, amplifying your impact on the causes that matter to you and the world. Grow a career reflective of your passion and abilities. Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning. These commitments set our team apart from the rest. Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr
