Descripción de la oferta
Overview Everything you are looking for and more The APM Tech Support is a key figure in ensuring the operational continuity and efficiency of our locker network. The ideal candidate will be responsible for proactively monitoring the operational parameters of our distributed locker infrastructure. This involves identifying and resolving technical, software, or mechanical issues on the Lockers remotely. This role acts as the first level of technical support, performing remote troubleshooting and coordinating interventions by field technicians when necessary, serving as an essential bridge between dispatchers and on-site service teams. Responsibilities Continuously oversee our locker network remotely using tools and dashboards to detect anomalies and failures, in compliance with SLAs and KPIs Identify the root cause of technical issues within the locker infrastructure through analysis of monitoring data and remote diagnostic tools Provide immediate first-level troubleshooting and problem resolution for locker issues Open, manage, and close incident tickets related to Locker performance, ensuring clear communication Evaluate the necessity of on-site technical intervention and assign detailed tasks to field technicians with diagnostic information Collaborate closely with dispatchers to prioritize Locker interventions and with field technicians for problem resolution feedback Generate periodic reports on network performance, resolved incidents, and identify areas for system improvement Contribute to the optimization of monitoring and remote troubleshooting procedures for the Locker network Qualifications Proven experience in monitoring IT systems, networks, or complex distributed infrastructures, with a strong emphasis on remote diagnostics and support Proficiency with tools used for remote asset management Familiarity with ticketing/incident management systems Excellent analytical and problem-solving skills to diagnose and resolve technical issues remotely Ability to read, interpret, and analyse monitoring dashboards and system logs Solid understanding of hardware, software, and networking concepts relevant to automated locker systems Ability to read technical drawings and manuals. Problem-solving mindset and hands-on attitude Ability to work independently and as part of a team Customer-oriented approach and commitment to ensuring maximum Locker uptime and functionality Good written and spoken English Madrid based/hybrid What do we offer? Language platform Online platform for lifelong learning Flexible remuneration services can be contracted Because we don’t settle — we go further and multiply impact (10X Attitude ). Because we design every transformation around real customer value (Passionate About Customers ). Because we make things happen fast and smart — not perfect, but done (Go, Go, Go ). Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt ). Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team ). Inclusive Culture InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions. #J-18808-Ljbffr
