The Customer Efficiency and Intelligent Automation team in the Private Cloud Customer Center at SAP Enterprise Cloud Services (ECS) focuses on continuous enrichment of customer interactions through managing information channels and platforms, on-line environments, digital assets, governance and guidelines for customer engagement channels and communication approaches. The team coordinates and interfaces with internal SAP units to enhance and automate customer interactions and processes through AI, Machine Learning and lo-code/no-code Business Process Automation (e.G. workflows, RPA). Identify potential automation initiatives, by using business process analytics and intelligence, and working together closely with other teams at ECS Understand, analyze and design automation solutions using SAP iRPA and SAP Process Automation, the Microsoft Power Platform, and other tools Building prototypes and conducting PoCs and feasibility studies into automation potential Participate in demand prioritization and sprint planning, SAP Signavio, Create and maintain testing documentation, Configure and maintain automated processes in SAP iRPA, SAP Process Automation, the Microsoft Power Platform, and other tools Execute deployment and performance testing, A key responsibility is pro-actively monitoring execution of automated processes to identify and remediate exceptions, and update the related tools. 3-5 years hands-on experience with business process automation using e.G. Signavio, SAP Conversational AI, SAP iRPA, and the Microsoft Power Platform. Experience with Service NOW is a plus. Good understanding of principles, such as business process mining, analysis, design and monitoring. Excellent understanding of cloud architecture principles, such as Hyperscalers (AWS, Azure, GCP), networking, programming/scripting and security for automation solutions Good knowledge of SAP product portfolio Experience with stakeholder management, project management and customer communications We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. Join us on our journey in advancing the technological world through innovation and creativity. We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work. We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark. We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.