Descripción de la oferta
We are Stayforlong, a tech company at our core where travel is not just a means to an end, but a journey of extraordinary moments and remarkable discoveries. As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination. We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel. Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market. We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve. About the team & purpose At Stayforlong we are currently a team of 100 people working in a dynamic and collaborative environment where people have the opportunity to grow professionally. We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard. We are committed to diversity, equity, inclusion and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. You will join our Customer Experience (CX) team, playing a vital role in how we communicate with our travelers across 27 markets. This isn't a Marketing role; your mission is to be the voice of clarity and reliability for our clients. In an increasingly digital-first and agile environment, you will ensure that every touchpoint—from our chatbot to our Help Center—is accurate, helpful, and perfectly aligned with our brand’s Tone of Voice. You’ll be the bridge between complex property information and a seamless customer journey, helping us build trust through every word. Job Responsibilities: Content Creation & Optimization: Create, edit, and proofread high-quality client communications, including external FAQs, internal Agent Knowledge Base articles, and messaging for email, chat, and SMS. Innovation in CX : Proactively identify ways to enhance the client experience by exploring new formats like video guides, infographics, or decision trees. Service Management: Oversee our Chatbot and Live Chat services, ensuring automated responses are relevant, helpful, and up to date. Accuracy & Alignment: Maintain hotel and property-related content on our website to prevent inconsistencies and manage expectations. Root Cause Analysis: Investigate daily content-related issues raised by the team, identifying the "why" behind mismatches and implementing permanent solutions. Cross-functional Collaboration: Work closely with Client Development, Communications, and local teams to ensure our messaging is consistent and effectively localized where needed. Self-Service Strategy: Transform internal workflows into intuitive self-service content for our Help Center whenever possible. Job Requirements : Experience: Previous experience in a similar content-focused role (CX, Technical Writing, or Content Management). Bilingual Skills: Excellent written and verbal communication skills in both English and Spanish. Tech-Savvy: Familiarity with Content Management Systems (CMS) and tools like Slack and Google Workspace. Analytical Mindset: A solid grasp of customer support metrics and the ability to break down complex concepts into simple, friendly instructions. Attention to Detail: Exceptional organizational skills and an eye for detail that ensures nothing falls through the cracks. Resilience: Ability to work independently and stay focused in high-pressure, fast-paced situations. Relationship Builder: Proven ability to collaborate with cross-functional teams and stakeholders. What we offer: Hybrid model based in Barcelona Flexible working hours (Rotational shifts between 9 am and 6 pm, Monday to Friday). ️ Work-life balance: 4-day workweek for 2 months annually. Tailored perks via Cobee (health insurance, restaurant and transport cards, kindergarten checks, training).
