Descripción de la oferta
We are seeking a detail-oriented and strategic Business & Operations Analyst to join our team in Spain. This role is critical in supporting data-driven decision-making by analyzing operational performance, planning team capacity, and identifying opportunities for process improvement. The ideal candidate will have strong analytical skills, a proactive mindset, and the ability to communicate insights effectively across departments Your profileProcess Improvement & Root-Cause AnalysisIdentify inefficiencies and propose enhancements to operational processes. Conduct root-cause analysis to uncover underlying issues affecting performance and service delivery. Collaborate with cross-functional teams to implement and monitor improvement Capacity Planning & Resource SizingAnalyze the workload, capacity, and optimal sizing of resources for each team within the operations area. Identify excesses or deficits in staffing and coordinate appropriate adjustments. Develop and maintain monthly and annual resource planning models to ensure operational efficien Evaluate the performance, distribution, and effectiveness of the appraiser network. Identify gaps, inefficiencies, and opportunities for optimization Operational ReportingDesign and deliver regular reports on key operational reas. Report individual team status to provide a consolidated view of performance to the Operations Director, leveraging data from the operational dashboard. Provide actionable insights to support strategic and tactical decisions. KPI Monitoring, SLA Compliance & Lead Time TrackingTrack and analyze lead times and key performance indicators (KPIs) across the operations function. Monitor daily compliance with service level agreements (SLAs) and report deviations. Highlight trends, anomalies, and areas requiring attention to ensure consistent service delivery Digital Transformation, Automation & AI IntegrationCollaborate with stakeholders to define technological requirements, evaluate solutions, and ensure alignment with business goals. Identify areas within operations that are suitable for automation and the application of artificial intelligence. Coordinate with IT to support and monitor the implementation of digital transformation initiatives that enhance operational efficiency. QualificationsBachelor’s degree in Business Administration, Economics, Engineering, or a related field. 3+ years of experience in business and operations consulting, analysis, or a similar role. Strong analytical and problem-solving skills, including experience with root-cause analysis techniques. Strategic thinker with problem solving abilities. Knowledge of process improvement methodologies (e.G., Lean, Six Sigma). Background in operations consulting is highly valued. Intermediate proficiency in data analysis tools (e.G., Excel, SQL, Power BI, Tableau). Excellent communication and presentation skills. Proficiency in creating and delivering compelling business presentations. Very high level of English, both written and spoken. Ability to work independently and manage multiple priorities Why us?If you are a business and operations analyst expert with a strategic mindset and a passion for delivering accurate and impactful analysis, we would love to hear from you! A pivotal role in a growing international group. Exposure to cross-border operations, with the opportunity to influence global decision-making. A competitive salary and comprehensive benefits package. A collaborative, flexible, and international work environment. Opportunities for career growth and cross-functional engagement within Accumin’s network. #J-18808-Ljbffr
