About the RoleWe are looking for a senior-level Client Manager to oversee onboarding, engagement, and relationship management for our institutional clients. This role acts as the main point of contact across all client touchpoints, ensuring tailored financial solutions and consistently high service delivery. The ideal candidate will combine strong communication skills with a deep understanding of client needs in the fintech, payments, or digital banking space.Key Responsibilities1. End-to-End Client OwnershipAct as the primary contact for prospective and existing clients from onboarding through the full lifecycleUnderstand client business models and financial needs to align tailored product solutionsBuild long-term trust and ensure relationship continuity2. Onboarding & Engagement OversightLead and coordinate client onboarding processes in collaboration with Compliance, Legal, Risk, and OperationsEnsure a smooth transition from prospect to active client status, with clear communication and structured processesMaintain oversight of all engagement activities and deliverables3. Service Delivery & Experience ManagementMonitor client satisfaction and service performance across all touchpoints (platform, communication, support)Ensure consistent, high-quality service in line with agreed standardsAct as a client advocate internally, escalating issues and ensuring prompt resolution4. Internal Coordination & Communication ControlRoute client queries and needs to appropriate departments while ensuring internal alignmentSafeguard consistency and accuracy in all external communicationsMaintain comprehensive records of decisions, action points, and correspondence5. Relationship Reporting & Client InsightTrack client sentiment, activity, and potential disengagement risksSummarize feedback and communicate client expectations to senior management and product teamsSupport Risk and Compliance with context for client tiering or exception reviewsRequirements5+ years in client relationship management,