Descripción de la oferta
Are you looking for a new opportunity in Customer Care? Do you speak Dutch and want to develop your career in an international environment? This role might be perfect for you!Our client is looking for a Customer Care Specialist with Dutch to join their team. In this role, you will manage partner and customer queries, ensure high?quality service, and contribute directly to operational performance and customer satisfaction.Specific Responsabilities:- Manage the resolution of Partner and Customer queries within corporate guidelines, acting professionally in disputed or challenging situations and ensuring a positive customer experience.- Handle assigned work and query stock efficiently to meet monthly and quarterly targets and SLA requirements.- Ensure full compliance with Business Rules, ethical standards, and corporate financial policies.- Promote positive Partner behavior through feedback on the QMS system.- Ensure Partner compliance with portal functionalities when applicable.- Provide the Team Leader with timely and accurate updates on aged and outstanding queries.En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Requisitos mínimos
- Minimum 1 year of experience in a finance-related role.
- University degree (preferred).
- Fluency in Dutch and English, both written and verbal.
- Results-driven and motivated to achieve targets.
- Adaptable and flexible in a fast?changing environment.
- Excellent communication skills.
