Descripción de la oferta
Job SummaryWe are seeking a Customer Service Agent to join our dedicated support team. You will play a key role in delivering exceptional service to our customers by handling inquiries, resolving issues, and ensuring a positive customer experience.This role involves communicating with customers across various channels, providing accurate information, and maintaining a helpful and professional tone at all times. You will collaborate with internal teams to address customer needs and contribute to ongoing service improvements.ResponsibilitiesGreeting and communicating with customers in a warm and empathetic mannerDeliver high quality customer service to customers via emailProvide explanations to customers about products/sites/policiesKeep up-to-date with new information/policiesBuild a trusting relationship with clients providing accurate information in a timely mannerUnderstand, guide, and support clientsCollaborate with other departments where necessaryRequirementsCandidates must be native/fluent in German and English (understanding, reading and writing)S\/he must enjoy learning and sharing their knowledge with othersCandidates should be genuinely interested in the online sector and eager to learn moreS\/he should be take pride in giving support to customers with empathy and show engagement in delivering excellent serviceS\/he must be an excellent listenerCandidates must be team players who can also work independentlyFrench and\/or Spanish would be considered an assetJob ConditionsFull-time (40 hours per week)Working hours are from 08:00 – 17:00, 5 days per week (Monday to Friday)Office-basedCompetitive salary and benefitsA collaborative work environment
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