Descripción de la oferta
Fully remote job - wok from homeWe’re continuously looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe.Duties You’ll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customersDiagnose and solve the customers’ problems via phone, email, and chat.Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)Communicate effectively via phone, chat, and email with our customersCoordinate effectively with peers and your managerRequirements Fluency in English, spoken and written communication.Excellent communication skills.Personal integrity and conscientiousness.We operate 24/7 and work on a rotating roster - the availability to work weekends on any allocated shiftStrong orientation on task completion, results, and strategic goals.Team playerContinuous learner.Good knowledge of G-suites (Google Docs, Gmail, Google Meets, Calendar, and soon).Have your own laptop.Noise-canceling headset.Benefits A work-from-home arrangement, which provides some flexibility to a degreeIncentives per performanceAn international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!A set of international clients with high standards of excellenceA growing company (and industry), which poses challenges as well as opportunities!This is a full-time job only, 44 hours per week.Important Notes IMPORTANT NOTES: Influx never asks candidates to make any payment throughout the entire recruitment process.Successful candidates will be contacted only through email ending with @influx.Com#J-18808-Ljbffr
