Descripción de la oferta
Join our international Customer Service team in Fuengirola, SpainDancover is looking for a service-minded and solution-oriented Customer Service Specialist to join our team at our office in Fuengirola.You will be helping customers across our European markets and become part of an international team where we focus on collaboration, good communication and delivering excellent customer service.We are looking for someone who is fluent in French and Italian and has strong English skills, both spoken and written. If you speak additional languages, that is a definite plus.What you can look forward to in this roleAs a Customer Service Specialist, you will be an important point of contact for our customers – helping them with everything from product and order enquiries to deliveries, returns and claims. You will communicate with customers by phone, chat and email and work closely with your colleagues in Fuengirola as well as teams at our head office in Denmark.Additionally, your main responsibilities will include:Handling incoming customer enquiries by phone, chat and emailFollowing up on orders and ensuring accurate and timely processingHandling claims and returns in a structured and solution-oriented wayTracking shipments and proactively keeping customers informedSupporting sales-related activities when neededWho are you?We are looking for someone who genuinely enjoys helping people and finding solutions. You take ownership of customer enquiries and are comfortable managing several tasks during a busy working day. You enjoy being part of a team, but you are also able to work independently and take responsibility for your own tasks.Ideally, you also have:Previous experience in Customer Service, Sales or a similar customer-facing roleFluent or native-level French and ItalianStrong spoken and written EnglishGood PC skills and confidence learning and working with different IT systemsA practical and solution-oriented mindsetA positive attitude and a strong focus on giving customers a great experienceAdditional language skills are an advantage.What we offerA full-time position at our office in FuengirolaAn international working environment with colleagues and customers across EuropeA varied role where no two days are exactly the sameA friendly and informal working atmosphereThe opportunity to become part of an established international e-commerce companyWorking hours Monday to Thursday from 09:00 to 18:00 and Friday from 09:00 to 17:00Start date: As soon as possible – but we are happy to wait for the right candidateInterested?Please apply and send us your CV and application as soon as possible.Qualified candidates will be invited to an initial online screening interview via Microsoft Teams. The second interview will take place at our office in Fuengirola.We look forward to hearing from you.
