Descripción de la oferta
Role: Customer Success Manager - Spanish SpeakingLocation: Remote - trip to Paris office once every other month.Benefits: Stock Options, Healthcare, PensionSalary: €35,000-€40,000 base + 25% bonusAbout the Company:We're working with a market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.The Role:As a Customer Success Manager you'll manage a portfolio of accounts, focusing on retention, development, and revenue growth. Key responsibilities include:Building and managing long-term client relationships (C-level to operations).Retaining and developing a strong customer portfolio of 90-100 accountsPreventing churn while identifying upsell and cross-sell opportunities.Monitoring KPIs and achieving monthly retention and sales growth targets.Collaborating closely with Sales, Product, and Marketing teams.This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment.What We're Looking For3+ years of experience as a Customer Success Manager in a SaaS environment.Background in the MarTech industry (preferred).Fluent Spanish and English (essential)Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.A proactive, results-driven mindset with excellent communication skills.What's in It for You?Generous benefits package: stock options, healthcare, pension.The flexibility to work remotely from anywhere.Opportunity to work with global brands and shape marketing strategies.Demonstrated ability to increase customer satisfaction.
