Descripción de la oferta
WHO WE ARE Enter Club, based in Barcelona, offers an all-inclusive living experience designed to make people feel at home from day one. We bring together expats, digital nomads, professionals, and students to create an international and supportive community where meaningful connections and memorable experiences can grow. THE ROLE We're looking for a proactive, people-first person to be the main point of contact for our clients. Your day will be a mix of phone calls, emails, and face-to-face interactions — plus coordinating behind the scenes with our operations, maintenance, and sales teams. WHAT YOU'LL DO – Handle clients inquiries via phone, email, and in person. – Take responsibility for efficiently managing issues reported by clients. – Coordinate issue management in collaboration with other departments. – Manage check-in and check-out processes, including key handovers. – Use company systems and processes to keep all information organized. WHAT WE'RE LOOKING FOR – Fluent English and Spanish; any additional language is a plus. – Previous experience in a customer-facing role. – Organized, detail-oriented, and calm under pressure. – Strong communicator who connects easily with people from different backgrounds. – Proactive and adaptable. – Comfortable with digital tools and quick to pick up new systems. WHAT'S IN IT FOR YOU – A real role with ownership, not just ticket closing. – Fast-growing company where your ideas and impact are valued from day one. – A friendly, supportive, and international environment that encourages collaboration, creativity, and initiative, with daily exposure to a global community. – Contribute directly to shaping the client experience and company culture.
