Descripción de la oferta
Customer Support Executive
Role Overview
This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention.
This is a hands‑on, high‑volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations.
Key Responsibilities
Proactively contact users through outbound calls and other outreach channels
Communicate promotions, campaigns, and special offers to customers
Resolve customer incidents, queries, and support tickets efficiently
Support account activations, verifications, and related processes
Manage daily operational queries and user requests
Drive customer engagement and retention through direct interaction
What we are looking for
Previous experience in a call center, customer support, or gaming operations environment
Comfortable managing high volumes of customer interactions
Strong verbal and written communication skills
Commercially aware with a customer‑focused mindset
Results‑driven with a proactive approach to user engagement
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