Descripción de la oferta
DESCRIPTIONHeike, Sergi and Torsten are overwhelmed by recent successes and so they are looking for two more people to be the next customer service champions.We run a small B2B company, which develops the best Fleet Management software for organizations that maintain a fleet of 100 vehicles or more. So a 100% IT shop. Heike handles day to day tasks from Germany, while Sergi and Torsten do the development stuff in Barcelona.Are you great with people, tech-savvy, and love keeping things organized? We're looking for a friendly, detail-oriented go-getter to be the first point of contact for our B2B customers.Here's what you'll be doing:Customer Support: Help our clients navigate our IT system, troubleshoot issues, and ensure they feel supported every step of the way.System Management: Take care of our server environment, from configuration and monitoring to fixing issues when they pop up.Client Relations: Keep in touch with our customers, building strong relationships and helping them see the value in what we do.REQUIREMENTS - What we're looking for:Someone with excellent communication skills – you'll be chatting with clients a lot!Strong organizational skills – juggling multiple tasks is your superpower.Experience with IT systems and customer support tools (or a quick learner who's eager to pick it up).A knack for writing – from proposals to professional emails.All our customers are based in Germany, so language proficiency is a must.Also presence on Spanish holidays and differing German working days may be required, but is negotiable.OFFER - Why you'll love it here:Not a call center position – instead, you'll be building meaningful relationships with our B2B clients.Be part of a dynamic, growing team that values your input.Flexible work environment (work hours are fixed, but we are flexible about remote work / work from home).Work days from Monday to Friday (no weekends and no out of hour).Opportunity to grow and take on more responsibilities as we scale.We are a small company, but have massively grown over the last 7 years and there is no end in sight. As such you can expect guidance, extensive training and many opportunities and resources for your personal growth.
