Descripción de la oferta
Experteer Overview Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación. As a CX Business Manager in the CSI team, you will translate customer data into strategic CX initiatives that drive retention, loyalty, and growth. You will own end-to-end CX business cases, secure leadership approval, and guide implementation to scale CX as a competitive advantage for eDO. You will work closely with cross-functional teams to turn insights into impactful actions at scale. This role combines data analysis, storytelling to executives, and hands-on project leadership in a fast-paced, hybrid environment.Compensaciones / Beneficios• Develop data-driven insights to support decision-making and define KPIs for CX initiatives• Own full project lifecycle from business case to launch, with post-launch iteration• Act as main CX POC and guide CSI Data Analysts, ensuring data quality and alignment with CX KPIs• Create dashboards and dashboards tracking using internal BI tools and SQL to monitor business KPIs• Present business cases and insights to Leadership to gain approval and funding• Translate complex data into clear, actionable recommendations for executive decisionsResponsabilidades• Bachelor’s degree in a quantitative field or Business Administration (Finance specialization)• Minimum 3 years of data analysis experience• Strong analytical skills with attention to detail and results orientation• Excellent communication and stakeholder management abilities• Fluent xcskxlj in English; SQL and database skills to create tables and graphs• Advanced Office skills; experience with data visualization tools (Google Data Studio, Power BI, Tableau)• Experience with Google Suite; knowledge of online travel or e-commerce is a plus• Proactive, self-directed, and customer-focusedRequisitos principales• Prime Plus membership• flexible benefits• performance-based bonuses• birthday day off• relocation support• Coursera access
