Descripción de la oferta
Timeleft SAS seeks an Enablement & Operations Manager to own the CX systems and enablement that keep Customer Support and Trust Safety running smoothly at scale. You’ll lead enablement (documentation standards, onboarding, and training) and operations (tooling, Zendesk configuration, automation, and AI-assisted workflows) and line-manage a QA Analyst.You will define knowledge content, governance of QA, and dashboards, partnering with Product, Tech, Data, and Operations to drive continuous
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