Descripción de la oferta
Overview Deutsche Telekom connects millions of people around the world. We are a leading telecommunications company and a trusted companion in a connected world, at home, at work, everywhere. We believe technology should serve people and the planet. We balance innovation with responsibility, combining business success with social and ecological impact. Our goal is simple: connect everyone to the opportunities of now while shaping a sustainable tomorrow. Within Telekom, Products Innovation Experience (PIX) brings this vision to life. Designers, product thinkers and technologists from many disciplines work side by side to create products and services that people love and trust. The heart of PIX is its people. Brave, curious and driven by purpose, they grow and innovate together. We value empowerment and balance, because meaningful innovation begins with people who feel inspired to create. We are looking for a CX Researcher (m / f / d) to join our Design & Customer Experience team and help to ground innovation in deep customer understanding. What We Provide We believe great work happens when people feel trusted, supported and inspired. Our culture combines ambition with humility, bold in what we create and grounded in how we collaborate. Our culture comes to life through: Value-based innovation culture that unites creativity, responsibility and purpose. International and diverse team of creative minds collaborating across domains and locations, empowered by Telekom’s world-class capabilities. Responsible impact through near-term and visionary projects that shape how people and businesses experience technology worldwide. Creative environment that encourages experimentation and collective problem solving. Continuous learning and growth through horizontal and vertical development. Caring leaders who empower career development and a positive work environment. Flexible hybrid setup based in Milan or Barcelona, with collaboration shaped by project and individual needs (up to 50% onsite, up to 20% travel). What You’ll Do You enable customer-centric evidence in international fast-moving digital environments, balancing depth and speed to keep decisions grounded and impactful. Lead quantitative research end to end – design and run studies from early concepts to live products across our markets, translating complex business questions into robust research designs. Apply advanced methodologies – use segmentation, conjoint, MaxDiff, behavioral analytics and related approaches to uncover customer needs, priorities and tradeoffs. Collaborate across disciplines – work closely with qualitative research, data teams and product and engineering colleagues. Ensure methodological excellence – guide sampling strategies, survey design and statistical interpretation to maintain high research quality and confidence. Turn data into direction – synthesize findings into clear stories and actionable recommendations that influence strategic and product decisions. Grow research maturity – mentor junior researchers and contribute to upskilling across teams. Evolve research practice – drive innovation in methods, including automation, dashboarding and AI-based analysis. Your Skills As Senior CX Researcher at Telekom, you combine a broad methodological range of research expertise with strategic product knowledge. Mixed-method research – you know qualitative and quantitative, scientific and pragmatic approaches to evaluate and improve digital products effectively. Facilitation and communication – when you share insights, dull facts become inspiring stories with high adoption rates. Research leadership – support others in delivering high-quality research and foster continuous learning. Tool mastery – work confidently with survey platforms and analytical tools such as Quantilope, SPSS, R, Python or Tableau. Collaborative mindset – partner effectively with design, product, data science and engineering teams, using your familiarity with the challenges of intercultural teams and cross-market product development. Your Profile Master’s or PhD in Statistics, Behavioral Science, Market Research, Psychology or a related field. 6+ years of experience in quantitative and/or neuroscience research for digital products and services. Proven track record of influencing key business or product decisions in complex environments. Fluent in English; German or other European languages are a plus. #J-18808-Ljbffr
