Descripción de la oferta
Job Title: Danish-Speaking Customer Service RepresentativeLocation: Barcelona, Benalmádena (Málaga), or Valencia, Spain (On-site)Employment Type: Full-time (39 hours/week, Mon-Fri, 09:00-18:00)
About the Role
We are seeking a Danish-speaking Customer Service Representative to join an international team supporting leading electric vehicle brands. Based on-site in Barcelona, Benalmádena, or Valencia, you will serve as the primary point of contact for customers, delivering high-quality support and innovative solutions.
Key Responsibilities
Handle inbound customer inquiries across phone, email, chat, and digital channels.
Log all cases accurately within the system and resolve issues within defined Service Level Agreements (SLAs).
Develop and maintain in-depth product knowledge related to the electric vehicle sector.
Collaborate with colleagues to ensure seamless coverage during peak workloads or absences.
Perform administrative tasks including attendance tracking and scheduled sessions.
Participate in process improvement initiatives guided by team supervisors and mentors.
Requirements
Languages: Native or proficient level in Danish, plus fluent English.
Experience: Minimum 1 year in a customer service role. Experience in the automotive or electric vehicle sector is a strong advantage.
Technical Skills: Basic IT proficiency (MS Office, Windows navigation, general internet configuration).
Soft Skills: Proactive mindset, strong problem-solving ability, collaboration, and adaptability.
Key Benefits & Offer
Competitive Package: €21,700 annual gross base salary + performance bonuses + meal allowance
Relocation Assistance:relocation payment after completing the first month.
Training & Development: Fully paid initial training, ongoing skill development, and structured career growth programs.
Work Environment: Modern on-site workspace within a diverse, multicultural team.
Schedule: Fixed Monday-Friday shift (09:00-18:00).
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