Descripción de la oferta
Join Our Team as a Travel Booking Agent (Danish) in
Málaga! Are you passionate about travel and customer service? Were
looking for a Travel Booking Agent who is fluent in Danish to join
our team in sunny Málaga, Spain! Location : Málaga, Spain
Employment Type : Full-time Remuneration : Base salary + bonuses
What You'll Do : Serve as the first point of contact, ensuring each
customer interaction results in a positive experience Handle
customer and partner inquiries globally via email, messages, and
phone calls, including tasks like updating contact information,
managing invoice collections, handling refunds, and booking
information Conduct detailed discovery to quickly understand the
customers needs and take ownership of the issue ️ Research,
analyze, and assess situations to provide accurate solutions using
available tools and resources Collaborate with internal teams and
external partners to resolve customer issues Strive for first-call
resolution and ensure thorough follow-up on unresolved cases to
eliminate the need for callbacks Deliver a seamless and efficient
experience by actively listening, discovering solutions, and
appropriately closing each interaction ️ Uphold empathy,
understanding, and excellent listening skills as key values when
representing the clients brand What Were Looking For :
Native/fluent in Danish (spoken and written) Fluent in English
(minimum B2 level) High school diploma or equivalent Customer
service experience in the travel industry is a plus Excellent
customer service, written, verbal, and organizational skills ️
Familiarity with computer technology and devices Motivated and
positive individual with the ability to work independently and as
part of a team Strong multitasking, keyboarding, and active
listening skills Skillful paraphrasing of conversations with
outstanding communication skills Ability to find solutions
following written procedures and guidelines Effective in defusing
angry customers through social and customer skills ️ Ability to
work in shift rotation: Monday to Sunday, 08 AM - 07 PM (39 hours a
week) What We Offer : Excellent remuneration package based on
experience, skills, and performance Be part of a dynamic and
creative team with a positive and friendly atmosphere ️ Guidance
and tools to help you reach your full potential Gain valuable
experience in the travel and customer service industries, with
opportunities to develop skills in problem-solving, communication,
and collaboration Ready to embark on this exciting journey? Apply
now and be part of our vibrant team in Málaga! #TravelJobs
#CustomerService #JoinOurTeam #MálagaJobs
#CareerOpportunities
