Delivery Advisor – Tesla – Alcobendas, Community of Madrid, Spain Join Tesla’s customer journey as a Delivery Advisor, guiding new vehicle owners through a frictionless and exceptional delivery experience. What You’ll Do Take over the customer after order placement and guide them through the delivery process. Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process. Create an ownership solution for customers who made their purchase without previous interaction with Tesla. Use delivery expertise to support customers with financing, trade‑ins, and registration, ensuring a smooth and timely delivery. Communicate regularly with customers, setting expectations and providing updates on delivery timelines. Address any questions or concerns customers may have about the delivery process and provide solutions to any problems that arise. Ensure all required documentation is completed accurately and on time. Closely adhere to all processes to ensure speedy revenue recognition and cash collection. Coordinate with other Tesla team members—including the Delivery Experience team and the Service team—to provide a seamless and exceptional customer experience. Ensure all customers are satisfied with their delivery experience and that any issues are resolved to their satisfaction. Conduct vehicle handovers and meet or exceed delivery targets and performance metrics. General Duties Operate with a flexible mindset to support sales and delivery needs across the team. Ensure customer details and all actions are accurately tracked and updated in our internal systems. Execute on and share best practices within and across your Tesla location. Educate customers on the full Tesla ecosystem and all available solutions to meet their needs. Timely execute on sales administrative duties, including contract completion, finance, and coordination with stakeholders. Manage any additional duties to support wider business requirements. What You’ll Bring High operational and multi‑tasking skills in a dynamic and agile environment. Problem‑solving aptitude and proactive anticipation of potential issues. Excellent interpersonal communication skills, able to build strong relationships with customers and colleagues. Ability to explain complex topics to customers in simple terms. Attention to detail and accuracy in completing documentation on time. Capacity to work independently and as part of a team. Passion for Tesla’s mission and products, and a desire to deliver an exceptional customer experience. Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Industries Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities At Tesla, we believe the delivery experience is an essential part of the customer journey. If you are passionate about operations, problem‑solving, and delivering exceptional customer experiences, we encourage you to apply for this opportunity. #J-18808-Ljbffr