Descripción de la oferta
Introduction
Introduction Professionals in this role will have overall responsibility for the contracted services, the strategic relationship, account growth strategy and fiscal performance of assigned clients. Accountable for the P&L and its growth through expansion of existing TAO services and the introduction of other IBM services. Proactively build and manage senior stakeholder relationships and consult with the client to identity and define the innovation and growth strategy and orchestrate the sales process required to deliver against this. Manages internal relationships at the market and sector level providing client financial performance and forecasting data in accordance with IBM financial review cycles. Has overall responsibility of client satisfaction including but not limited to Client Set/Met Objectives (SET/MET), Net Promoter Scores (NPS) and contractually required client satisfaction surveys. Responsible for ensuring that the delivery teams have the resources and tools to successfully deliver the services to the client as well as the professional development of the team through inspiring leadership. Requires skills in HRO/TAO/BPO or deep sector experience, leading managing matrix teams, senior stakeholder relationship management and commercial acumen.
Your Role And Responsibilities
The Delivery Project Executive (DPE) is responsible for managing the delivery of the contracted TAO service to one or multiple clients. This may involve larger teams, multiple offerings and/or a larger geographic cover. The DPE is accountable for ensuring that the services are delivered in line with contractual and client satisfaction objectives. The DPE manages client stakeholder relationships and communicates the progress and value of the TAO service to them as well as IBM stakeholders. The DPE will spend 20% of their time supporting transformation and growth and works in collaboration with the Portfolio Executive to develop the innovation and growth strategy for the client, and participates in associated sales processes, representing delivery. The DPE manages service delivery in line with forecasts and budgets and owns account forecasting and other financial review processes. The role has people management responsibility for Talent Acquisition Managers and contributes to driving engagement and delivery performance of the account team. The DPE supports TAO growth by representing delivery in new business presentations.
Accountable for the delivery of the contract to the assigned client(s) (typically with revenue
