Descripción de la oferta
Job Title:
Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03
Job Description
At Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a global Microsoft program.
This is a dynamic role combining technical support, partner enablement, and marketing execution , where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success.
What You Will Do
Manage and resolve partner support tickets across multiple domains
Troubleshoot pre- and post-sales issues (deployment, licensing, imaging)
Provide 1:1 coaching and guidance to partners
Escalate complex cases to Microsoft internal teams
Partner Program Support (MAR)
Support Microsoft Authorized Refurbisher (MAR) partners
Remove operational and commercial blockers
Deliver monthly partner calls and communications
Capture and share partner feedback for continuous improvement
Marketing & GTM Enablement
Enable partners to adopt Microsoft marketing programs
Package ready-to-use campaign materials
Deliver campaign updates and performance insights
Support partner marketing capability development
What You Will Deliver
Ticket management and resolution within SLA (FRT
