Descripción de la oferta
Love travel tech and solving operational puzzles?Desplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad?Join the global DERTOUR DMC network and help keep millions of travel experiences running smoothly.DMC Application Support (m/f/d)Travel Technology | International Operations | Europe / Mediterranean / North AfricaEvery year, around 4 million travellers rely on DERTOUR’s global DMC network for their experiences in destinations worldwide.Behind every hotel booking, transfer and excursion sits a complex operational system landscape that keeps travel running smoothly.As DMC Application Support, you ensure the stability and performance of these mission-critical systems. Acting as the central interface between our Destination Management Companies and external system providers, you help resolve issues quickly and continuously improve our operational technology landscape.LocationThis role can be based in any European, Mediterranean or North African destination where a DERTOUR DMC operates (for example Palma de Mallorca, Antalya, Iraklion, Tunis or Hurghada), with alignment to European working hours.Your MissionProvide application support for operational travel systems used by our DMC agenciesAnalyse and troubleshoot system or process issuesAct as key liaison between DMC agencies and third-party system providersManage ticket communication and escalation processesSupport system functionality, configuration and data qualityIdentify recurring issues and drive process or system improvementsSupport system trainings together with internal teams and external partnersContribute to international projects across the DMC networkYour ProfileExperience in the tourism or travel industryUnderstanding of DMC operations or travel system environments is a strong advantageBackground in application support, system support or technical customer supportStrong analytical and problem-solving xcskxlj skillsAbility to prioritise and work in dynamic operational environmentsExcellent communication and coordination skillsFluent English; additional European languages are a plusComfortable working in international and multicultural teamsWhy join DERTOUR DMCs?Work in a truly global travel organisationCollaborate with teams across 30+ destinations worldwideHelp keep the systems running behind millions of travel experiences every yearBe part of an international network connecting destinations, technology and people#J-18808-Ljbffr
