Descripción de la oferta
Love travel tech and solving operational puzzles?Join the global DERTOUR DMC network and help keep millions of travel experiences running smoothly.DMC Application Support (m/f/d)Travel Technology | International Operations | Europe / Mediterranean / North AfricaEvery year, around 4 million travellers rely on DERTOUR’s global DMC network for their experiences in destinations worldwide.Behind every hotel booking, transfer and excursion sits a complex operational system landscape that keeps travel running smoothly.As DMC Application Support, you ensure the stability and performance of these mission-critical systems. Acting as the central interface between our Destination Management Companies and external system providers, you help resolve issues quickly and continuously improve our operational technology landscape.LocationThis role can be based in any European, Mediterranean or North African destination where a DERTOUR DMC operates (for example Palma de Mallorca, Antalya, Iraklion, Tunis or Hurghada), with alignment to European working hours.Your Mission Provide application support for operational travel systems used by our DMC agenciesAnalyse and troubleshoot system or process issuesAct as key liaison between DMC agencies and third-party system providersManage ticket communication and escalation processes Support system functionality, configuration and data quality Identify recurring issues and drive process or system improvements Support system trainings together with internal teams and external partners Contribute to international projects across the DMC network Your Profile Experience in the tourism or travel industry Understanding of DMC operations or travel system environments is a strong advantageBackground in application support, system support or technical customer support Strong analytical and problem-solving skillsAbility to prioritise and work in dynamic operational environmentsExcellent communication and coordination skills Fluent English; additional European languages are a plusComfortable working in international and multicultural teams Why join DERTOUR DMCs? Work in a truly global travel organisation Collaborate with teams across 30+ destinations worldwide Help keep the systems running behind millions of travel experiences every year Be part of an international network connecting destinations, technology and people #J-18808-Ljbffr
