Descripción de la oferta
Love turning complex travel operations into scalable system solutions?
Join the global DERTOUR DMC network and help shape the technology behind millions of travel experiences.
Business Analyst – Travel Systems (m/f/d)
Travel Technology | International Operations | Europe / Mediterranean / North Africa
From hotel reservations and transfers to excursions and in-destination services – travellers around the world rely on the DERTOUR DMC network to deliver seamless travel experiences.
Our international network includes 21 Destination Management Companies (DMCs), around 2,000 employees, 71 offices in 31 destinations and approximately 4 million guests per year. Reliable systems and well-structured business processes are essential to keep this global travel ecosystem running smoothly.
As DMC Business Analyst, you translate operational requirements into scalable system solutions and help optimise our mission-critical travel systems across the international DMC network.
Location
This role can be based in any European, Mediterranean or North African destination where a DERTOUR DMC operates (for example Palma de Mallorca, Antalya, Iraklion, Tunis or Hurghada), with alignment to European working hours.
Your Role
Project-Focused Business Analysis
Identify, analyse and document business requirements for strategic initiatives across the global DMC network
Translate operational needs into structured technical specifications for system configuration, integration and implementation
Conduct GAP analyses and assess feasibility of new features within complex travel system environments
Map and optimise end-to-end business processes across booking, transfer and excursion operations
Facilitate workshops and stakeholder discussions across business and technology teams
Support testing processes including UAT, regression testing and functional validation
Ensure structured communication between project leads, business owners and technology partners
Operational Excellence & System Collaboration
Act as key liaison between DMC business units and Application Support teams
Analyse system or process challenges within daily operations
Identify recurring issues and translate them into sustainable system or process improvements
Support the smooth adoption of system changes through structured clarification and communication
Contribute to the stability, scalability and continuous optimisation of mission-critical DMC applications
Your Profile
Proven experience as a Business Analyst in system implementation or transformation projects
Strong background in requirements engineering, system implementation and collaboration with technology providers
Experience working with complex operational systems or service platforms
Understanding of travel industry operations, ideally within a Destination Management Company (DMC), tour operator or travel platform
Ability to translate complex operational processes into structured and scalable technical solutions
Strong analytical mindset combined with confident stakeholder management
Structured, solution-oriented and ownership-driven working style
Fluent English (written and spoken); German is advantageous
Willingness to travel internationally when required
Why join DERTOUR DMCs?
Work in a truly global travel organisation
Collaborate with teams across 30+ destinations worldwide
Shape the systems and processes behind millions of travel experiences every year
Be part of an international network connecting destinations, technology and travel operations
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