Descripción de la oferta
About the job French Customer Support Specialist Job Title: French Customer Support Specialist Location: Barcelona, SpainWork Type: Hybrid / OnsiteEmployment Type: Full-time About the Role: We are seeking a French-speaking Customer Support Specialist to join our vibrant team in Barcelona . In this role, you'll provide top-tier assistance to our French-speaking customers, ensuring every interaction is handled with empathy, efficiency, and professionalism. Whether you're helping troubleshoot an issue, guiding customers through a product feature, or responding to inquiries with accurate and timely information—you’ll play a vital part in delivering a world-class support experience. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in French (and English when needed) Resolve issues efficiently and with empathy, ensuring a positive customer experience Provide accurate product and service information and guide users through features or troubleshooting steps Maintain clear and detailed records of customer interactions in our CRM system Collaborate with other departments (tech, logistics, sales) to resolve complex or escalated issues Stay informed on product updates, policies, and procedures through regular training Contribute to team goals related to service quality, customer satisfaction, and response time What You Bring: Fluent/native-level French (spoken and written) Strong English communication skills (minimum B2 level) Experience in a customer support or service-related role is a plus Great interpersonal skills, with a genuine desire to help others Ability to multitask and stay organized in a fast-paced environment Tech-savvy and quick to learn new tools and platforms Team player with a positive, can-do attitude What We Offer: Competitive base salary with potential performance bonuses Flexible hybrid work model (minimum onsite days as per team policy) Opportunities for professional growth and internal mobility Paid training and ongoing coaching Multicultural workplace with colleagues from around the world A modern, centrally located office in Barcelona , close to public transportation Working Hours: Full-time: 40 hours per week Monday to Friday (some weekend shifts may be required depending on the team) #J-18808-Ljbffr
