Join the Secrets Lanzarote Resort & Spa team as a Front Office Intern Are you passionate about hospitality and dream of being part of a luxury hotel? At Secrets Lanzarote Resort & Spa, we are looking for a Front Office Intern. Learn and develop your skills in a dynamic environment, providing exceptional service to our guests. Main responsibilities:
- Welcome guests, check them in and out, following the hotel's quality standards.
- Handle customer requests and inquiries, ensuring their satisfaction at all times.
- Assist in managing and updating reservations in the hotel management system (PMS).
- Support incident resolution and ensure customer satisfaction.
- Collaborate with other departments to ensure a smooth and memorable experience for guests.
- Perform administrative tasks related to the front desk, such as managing correspondence and daily reports.