Descripción de la oferta
ph3About the Role /h3 pAlan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service. /p h3Responsibilities /h3 ul liDevelop and maintain scalable software systems that power AI‑driven customer support. /li liBuild and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses. /li liCollaborate with product and design teams to translate requirements into high‑quality, maintainable code. /li liMentor junior engineers and influence product direction. /li /ul h3Qualifications /h3 ul li5+ years of experience building scalable software systems. /li liFull‑stack experience (backend and frontend). /li liStrong problem‑solving skills and a passion for turning complex problems into elegant solutions. /li liCuriosity, humility, and a willingness to grow at any seniority. /li liAlignment with healthcare technology and an appreciation that insurance is about access to care, not just money. /li /ul h3Location Work /h3 pMust be legally eligible to work in France, Belgium, Spain, or Canada (Toronto only). Remote work flexibility is offered, but in‑person collaboration is valued. /p h3Benefits Culture /h3 ul liStimulatory environment with perks that promote happiness, efficiency, and quality collaboration. /li liStrong culture guided by a set of values that foster innovation and engagement. /li liLearning environment with distributed ownership and daily deployments. /li /ul h3Equal Opportunity /h3 pAlan is an equal opportunity employer. We encourage applications from people of all backgrounds, especially underrepresented groups. /p /p #J-18808-Ljbffr
