Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunitiesYou would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategiesYour role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clientsHigh level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and servicesManage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisorDefine strategy for assigned accounts (constant process)Review client financials and regularly meets with senior executives to understand their longer-term strategies. Lead High Level Operation / Technical Forums with client leadershipHigh Level mediation in escalation/claims looking for win-win compromisesIdentify Relevant Sales opportunities, promote organization awareness and to ensure profitable businessNegotiation the Major Technical Issues Agreements (warranty extension, etc…) and frame agreementsEnsure client instructions / contractual obligations are executed in a timely and accurate mannerYOUR PROFILEEngineering Degree or similarMicrosoft office, Excel, Power Point10 years experience in Service OperationsProficiency in EnglishProactive, great team player and humble personResult oriented, resilient, responsible and organized personEmpathic person and able to find win-win compromisesYOUR BENEFITSIn addition to the opportunity to make our world a little more sustainable, we offer you:Some offers may vary by locationNordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.ABOUT THE NORDEX GROUPThe manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400employees the opportunity for international and intercultural cooperation.We are growing and together driving forward the expansion of alternative energies worldwide – if you wish, from now on with you. Join the #TeamNordexWe look forward to receiving your application! To make it more convenient for you, we are happy to receive your application without a cover letter.
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