Descripción de la oferta
What's the job?As Groups Coordinator you will coordinate the reservations, room blocks and contracts for large groups.You'll report to the Assistant Commercial Director & Commercial Director.Your day-to-day* Manage and coordinate all group requests (corporate, incentives, conferences, weddings, and social events).* Prepare and send quotations, contracts, and personalized proposals in accordance with hotel standards.* Coordinate with internal departments (banquets, F&B, rooms, housekeeping, front office, revenue management) to ensure flawless execution of events.* Accurately produce and revise all sales contracts, rate agreements, and banquet / catering event orders.* Follow up on group payments, deposits, and invoicing in line with hotel policies.* Monitor compliance with contractual deadlines and cancellation policies.* Update the hotel management system (PMS/CRM) with reservations, changes, and group logistics details.* Conduct site inspections with prospective clients and attend planning meetings.* Maintain the highest service and hospitality standards in line with a five-star property.* Achieve personal and team goals as assigned.* Maintain group blocks, rooming lists, and reservations in the system.* Work closely with other hotel departments to facilitate services agreed upon by the sales office and clients.* Negotiate guest room rates, meeting room rentals, function space, and/or hotel services within approved booking guidelines.* Follow up with clients regularly before, during and after departure to ensure satisfaction and secure future bookings.* Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.* Support the Director of Sales in commercial strategies and group acquisition campaigns.Qualifications & Skills* Bachelor's degree in hospitality or related field.* Previous +2 years' experience in group sales, event coordination, or hospitality sales, ideally within a luxury hotel environment.* Must be fluent in local language and English, additional languages will be highly valuable.* Experience with entertainment groups will be highly valuable.* Strong communication and negotiation skills.* Excellent organizational skills and attention to detail.* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.* Ability to work and manage multiple projects simultaneously.* Knowledge of hotel management systems (PMS/CRM, Opera, Delphi, or similar).What to expect from us* Discounted international room rates.* Room for professional growth in one of the largest hospitality companies.* Training programmes and access to IHG's training tool.* Meals whilst on duty.* Private health insurance discount.* Kimpton Benefits: our platform with exclusive discounts for employees.* Cool work environment and lots of fun
