Overview
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Company DescriptionAbercrombie & Fitch Co. es un minorista omnicanal, especializado en ropa y accesorios dirigido a niños y jóvenes, con un surtido adaptado a las necesidades específicas de su estilo de vida. La compañía opera una familia de marcas, incluyendo Abercrombie & Fitch, YPB, abercrombie kids, Hollister y Gilly Hicks, y gestiona más de 750 tiendas en Norteamérica, Europa, Asia y Oriente Medio, así como sitios de comercio electrónico.
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, and operates over 750 stores across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first.
The Role / El Rol
The RoleEl Key Lead es responsable de que todos los clientes reciban una experiencia de calidad en la tienda. Actúa como supervisor de sala, brindando orientación y formación a los asociados de la marca, asegurándose de que las operaciones de tienda se desarrollen de forma efectiva. Forma parte del equipo de liderazgo de la tienda, siendo responsable de impulsar el rendimiento a través de la mejor experiencia al cliente y la consecución de objetivos diarios por parte de todo el equipo.
The JobThe Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do / Lo que harás

Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Work Schedule Requirements: Availability schedule will vary weekly but should expect to work at least 20-25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In peak periods, hours may increase.

Qualifications / Requisitos

Educación mínima secundaria (E.S.O)
Experiencia de al menos 1 año en Retail es recomendada
CEFR B2 Fluidez en inglés & español, requerida
No es necesario experiencia previa en un rol de responsabilidad
Enfoque principal en la atención al cliente
Conocimiento de tendencias
Capacidad de comunicación
Asertividad
Flexibilidad y adaptabilidad
Ética profesional
Multitarea
Conocimiento y aprendizaje aplicado


What It Takes / Requisitos adicionales:

Education- High School Diploma/ G.E.D. equivalent preferred
Retail Experience- At least 1 year of retail experience is preferred
Supervisor/ Managerial Experience- No Supervisory/ Management Experience Is Required
CEFR B2 Fluency in English & Spanish, required
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance Poise & Ambition
Multi-Tasking
Applied Learning
Work Ethic
Omni Channel Services



Benefits / Beneficios

Beneficios diseñados para encajar contigo y tu estilo de vida, con programas simples, competitivos y comprensivos
Programa de Incentivos Trimestrales
Descuento para empleados
Horario Flexible
Oportunidad de crecimiento profesional
Oportunidad de ser un brand affiliate
Formación y desarrollo
Equipo que celebra ser TÚ MISMO

What You’ll Get

As an Abercrombie & Fitch Co. associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle.
A&F provides simple, competitive, and comprehensive benefits aligned with our culture and values, and with you.
Quarterly Sales Incentive Bonus
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who Celebrate You

We also note: Se podrían requerir trámites de visado de trabajo aplicables. Abercrombie & Fitch Co. es una empresa con igualdad de oportunidades.
Abercrombie & Fitch Co. is an Equal Opportunity employer.
Job Details

Seniority level: Entry level
Employment type: Part-time
Job function: Customer Service
Industries: Retail and Apparel & Fashion

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