Descripción de la oferta
Overview
As an Implementation Consultant at Deel, you will onboard clients and tailor Deel’s platform to their operations, ensuring a smooth transition to global payroll and compliance. You will work cross-functionally to translate client needs into configured solutions, supported by product and training delivery. Your role blends technical setup, integrations, testing, and project management to drive successful implementations. You will contribute to Deel’s growth by delivering value to customers in new markets and capturing feedback for product improvements. This is an opportunity to shape how enterprises scale globally with a leading SaaS platform.
Compensaciones / BeneficiosStock grant opportunitiesRemote work flexibilityWeWork access (optional)Total rewards programsInclusive workplaceCompetitive pay
ResponsabilidadesLead client onboarding and implementation projects to ensure a smooth transition to Deel’s platformCollaborate with clients to understand requirements and configure Deel’s solutions accordinglyProvide product expertise and guidance during implementation, including setup, integrations, and testingCoordinate with Sales, Customer Success, and Product to enable a seamless handoff from sales to implementationDevelop and maintain project plans, timelines, and documentation to track progressProvide training and support to clients on using Deel’s platformTroubleshoot and resolve issues during the implementation processIdentify opportunities to improve processes and increase implementation efficiencyCapture client feedback for internal product improvementsManage multiple client implementations simultaneously while maintaining high customer satisfaction
Requisitos principales3+ years of experience in implementation consulting, project management, or a similar roleStrong understanding of SaaS platforms, global payroll, or HRIS systemsExperience managing client relationships and guiding the implementation processStrong project management skills with timelines, deliverables, and multiple prioritiesExcellent problem-solving and troubleshooting abilitiesStrong communication and interpersonal skills for presenting to non-technical audiencesExperience with CRM tools (e.g., Salesforce) and project management software (e.g., Asana, Jira)Ability to work independently and in cross-functional teamsWillingness to travel for client meetings or on-site implementationsBachelor’s degree in Business, Information Systems, or related fieldCustomer-focused diplomacyCross-functional collaborationEffective communication with non-technical stakeholdersSaaS platform configurationGlobal payroll and HRIS familiarityCRM tooling (Salesforce)
