Descripción de la oferta
Overview
In this role you onboard and enable clients to adopt Deel’s platform, guiding them through configuration, integrations, and implementation. You’ll partner with cross-functional teams to ensure a smooth transition and successful delivery, impacting client success and Deel’s growth in new markets. You will blend technical know-how with a strong customer focus to enable compliant global payroll and HRIS usage. This is a chance to shape implementations at scale within a fast‑growing SaaS company.
Compensaciones / BeneficiosStock grant opportunitiesFlexible working office membership (IWG)Total rewards programsHealthcare and benefitsInclusion and equal opportunityCompetitive pay aligned to local currency
ResponsabilidadesLead client onboarding and implementation projects for Deel’s platformCollaborate with clients to capture requirements and configure solutionsProvide product expertise during implementation including setup, integrations, and testingCoordinate with Sales, Customer Success, and Product for seamless handoffDevelop and maintain project plans, timelines, and documentationProvide training and support to clients on using Deel’s platformTroubleshoot issues during implementationIdentify process improvements to boost efficiencyCapture client feedback for product improvementsManage multiple client implementations with high customer satisfaction
Requisitos principales3+ years in implementation consulting, project management, or similarStrong understanding of SaaS platforms, global payroll, or HRIS systemsExperience managing client relationships through implementationExcellent project management with timelines and prioritiesStrong problem-solving and troubleshootingClear communication with both technical and non-technical audiencesExperience with CRM tools (Salesforce) and project management software (Asana, Jira)Ability to work independently and in cross-functional teamsWillingness to travel for client meetings or on-site implementationsBachelors degree in Business, Information Systems, or related fieldstrong communication and interpersonal skillscustomer-focused mindsetability to work cross-functionallySaaS platformsglobal payrollHRIS systems
