Descripción de la oferta
Implementation Consultant (Privacy and GRC)Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta oportunidad desplazándose hacia abajo ahora.Madrid, SpainThe ChallengeThe Implementation Consultant role is key to the OneTrust delivery architecture. Following the sales process, consultants become the primary customer contact responsible for building and maintaining the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagements.Your MissionAs an Implementation Consultant, you will handle the overall responsibility for the customer relationship by working directly with strategic customers to enhance their overall user experience with the OneTrust Data platform.ResponsibilitiesOversee the functional implementation and platform adoption for all customer implementationsSupport customers and ensure they receive exceptional services throughout the implementation processEstablish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platformUnderstand overall business needs of the customer as they relate to the OneTrust productMonitor and analyze the customer’s adoption of our solution features and functionality to align with business needs and provide insights to leadershipBe the customer advocate; work closely with product and software engineering teams to represent customer issues and build out ideas and concepts highlighted during implementation to steer the OneTrust roadmapConsult on both system and regulatory best practices, advising customers on optimization of their OneTrust programsBuild relationships quickly when working with customers and internal partnersWork on internal team initiativesWhat Success Looks LikeCustomers consistently achieve successful outcomes and strong adoption of OneTrust solutionsProjects are delivered with minimal escalation and high confidence from stakeholdersImplementation quality and consistency improve as a result of your contributionsYou AreYou are great at building relationships across stakeholders in marketing, sales, and engineering and have genuine enthusiasm about working directly with customers and learning more about Data Privacy, Security and AI Governance. You are willing to get hands on SAAS solutions and become skilled in implementation while balancing customer priorities across several accounts.QualificationsBachelor's in Business, Industrial Engineering, Systems Engineering or related field1-3 years of relevant experience in software development, professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiativesEffective customer-facing communication skills; proven success and genuine enthusiasm for working directly with customersProven ability to engage across corporate functions (Professional Services, and Product Management)Excellent verbal and written communication skills, including the ability to chair meetings or host webinarsPractical experience in troubleshooting software and web servicesRelationship management and customer management expertiseWillingness to travel, as job requires (Estimated 10%)Industry-recognized certifications such as:CIPP/E, CIPP/US, CIPM, FIPAIGPCISA, CRISC, GRCPOther relevant privacy, security, risk, governance, or compliance certificationsBenefits & Work EnvironmentWe are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. Specific benefits differ by country. xcskxlj Equal Employment OpportunityOneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.#J-18808-Ljbffr
