Descripción de la oferta
As an Implementation Manager at Holded, you will own the SMB onboarding journey from scoping to go-live, translating clients’ business processes into Holded configurations. You’ll coordinate data migration, training, and workflow redesign to ensure immediate value and long-term retention. You will partner with product and support to scale onboarding, shaping templates and automation. This is a hands-on, cross-functional role that drives fast adoption and customer success in a growth-focused SaaS environment.
~ Permanent contract
~Lead end-to-end onboarding projects for new clients, including scoping, configuration, data migration, training, and go-live.
~ Map client business processes (accounting, invoicing, inventory, HR, CRM) to Holded features.
~ Deliver remote training and create client-specific guides, videos, and help articles.
~ Hands-on experience with at least one ERP/BI software (e.g., Holded, Odoo, Microsoft Dynamics 365 Business Central, Navision, Sage) or similar.
~ Strong understanding of core SMB processes: accounting, invoicing, inventory, payroll basics, or CRM.
~ Native Spanish speaker and fluent in English.
~ Proven ability to manage multiple projects simultaneously without dropping the ball.
~ ability to produce user training materials.
~ Experience with ERP/business management software (Holded, Odoo, Dynamics, Navision, Sage)
~ Data migration skills (CSV, Excel, API-based imports)
~ Experience with integration tools (Zapier, Make, native APIs)
