Descripción de la oferta
Key Responsibilities
Asegúrese de que toda la información de su solicitud está actualizada y en orden antes de inscribirse en esta oportunidad.
Provide Level 1 IT support via phone, email, chat, or ticketing system
Log, track, and resolve incidents and service requests using ITSM tools
Troubleshoot Windows OS , hardware, software, and peripheral issues
Perform password resets, account unlocks, and basic Active Directory tasks
Support Microsoft Office / O365 / Outlook / Teams issues
Assist users with VPN, network, and connectivity problems
Provide remote and onsite support when required
Escalate unresolved issues to L2/L3 teams with proper documentation
Follow ITIL xcskxlj processes , security policies, and standard operating procedures
Maintain asset and inventory records
Ensure customer satisfaction and SLA compliance
Its a dispatch on demand role.
#J-18808-Ljbffr
