Descripción de la oferta
IT Support Field Engineer L2 – Spain Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.Company Overview A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide. Supported by 6,000+ skilled engineers globally The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale. Project Overview The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments. The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments. Provide Level 2 onsite and remote IT support to end users Troubleshoot and resolve hardware, software, and connectivity issues Support desktops, laptops, printers, servers, and peripherals Escalate unresolved incidents in accordance with SLA and ITIL processes Ensure high customer satisfaction and service quality Software & Application Support Windows OS installation, configuration, and troubleshooting Microsoft Office and enterprise business applications Hardware & Devices Supported Printers: HP, Lexmark, IBM Servers and related infrastructure Maintain accurate asset inventory and documentation Perform device deployment, replacement, and decommissioning Remote & Multi-Site Support Provide remote support for distributed user environments Collaborate with centralized service desk and regional teams Support multiple customer locations across Spain Deliver VIP and Director-level support with a white-glove service approach Follow ITIL best practices and organizational procedures Support IT rollouts, upgrades, and project initiatives IBM Printer Server technologies Strong customer service and interpersonal skills Proven experience supporting VIPs and Directors Professional communication and white-glove service mindset Strong Level 2 onsite IT support expertise Experience in enterprise IT support environments Language Skills (CEFR Levels A1–C2)English: Spanish: 2–4 years of relevant IT support or field engineering experience As an IT Support Field Engineer L2 , you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment. xqbhyrx You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.
