Descripción de la oferta
WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. To achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program.
We are looking for an On‑Site Support Technician on a full‑time basis to be based out of our office in Madrid, Spain. The purpose of the role is to support the end‑user computing environment. When required, the role will provide on‑site support delivery in our offices across the country.
The On‑Site Support Technician will provide user‑facing desktop support, computer provisioning and deployment services, as well as focusing on offering excellent internal customer service. Primarily, for WSP locations across the region, remote support will be undertaken. There will however be occasions when national and international travel will be necessary (when on‑site support is required).
YOUR NEW ROLE, WHAT'S INVOLVED?
Deployment, configuration and installation of laptops, workstations and mobile devices (Win11, IOS and Android)
Coordinate with vendors for provision of end‑user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Provide application deployment and support (Azure, SCCM, Autopilot and Active Directory)
Troubleshooting and resolving incidents and service requests from the business
Work according to all WSP policies and procedures (HSSE, Code of Conduct etc.)
WHAT IF IT WAS YOU?
Recognised qualification in at least one subject of a scientific or technical nature, ideally computer studies (or equivalent)
Demonstrable experience in an IT support role, ideally end‑user focused
Excellent communication skills, both written and verbal (in English and Spanish)
Excellent knowledge of end‑user computer hardware, including workstations, laptops, mobile devices, monitors, printers and peripherals
Excellent knowledge of the Microsoft Windows operating system, common applications, specifically Microsoft Office 365, and other common computer software
Experience of Incident management using recognised ticketing systems
An understanding of ITIL Service Management
This role requires your physical attendance at the office as well as a driver’s license to support our offices and users across the country
WHAT YOU'LL LIKE ABOUT US:
A working environment inspired by diversity, driven by inclusion.
Our flexible working policy - We recognise the importance of work-life balance and encourage you to find yours.
WSP is about making the world around us a better place, including the environment, transport infrastructure, buildings and land use.
Excellent career prospects. We're growing fast, and every day we strive to outdo ourselves. We are open to your ideas and want to try new things. We have a supportive environment that invests in your development and training.
WSP is about embracing a culture of collaboration with colleagues who stand out for their skills. Come and discover our fantastic team!
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