Descripción de la oferta
Role:Provide first-line technical support and serve as the primary contact for users.Troubleshoot hardware and software issues and resolve user incidents.Perform IMACD activities (install, move, add, change, and dispose of workstations).Install, configure, maintain, and upgrade hardware and software.Manage user accounts and document resolutions in the ticketing system.Support onsite technicians, remote offices, and meeting room equipment.Coordinate with external service providers and vendors.Attend weekly meetings with international teams and maintain IT asset inventory.Requirements:2–3 years of PC and laptop hardware support experience.Experience supporting local and remote users, including VIP users.Knowledge of Active Directory and user account management.Experience using IT ticketing systems to log and track incidents.Ability to provide Smart Hands/Hands and Eyes support.Experience with hardware deployment, upgrades, and inventory management.Strong troubleshooting, communication, and customer service skills.Good English communication skills for working with international teams.Benefits:Unlimited employment contractOnboarding programBuddy programInternational job opportunitiesInternal career development programBe part of UsHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
