Descripción de la oferta
About Olala!
Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide. Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.
Your role
We are seeking a dynamic and results-oriented Level 1 IT Support to join our team. As a Level 1 IT Support you will be in charge of assisting the group's technical infrastructure. This is an excellent opportunity to gain hands‑on experience in the vacation rental industry and contribute to the growth of our company.
Your Journey
Provide first‑level technical support (hardware, software, networks).
Assist users with productivity tools (Google Workspace, Microsoft 365), ERP and PMS platforms, and general SaaS tools used by the company.
Log and follow up on tickets via the company’s ticketing system (e.g., Jira).
Perform basic setup and maintenance of devices.
Escalate unresolved issues to Level 2 support when necessary.
What You Bring To Your Trip
Basic knowledge of operating systems (Windows, macOS).
Familiarity with networking fundamentals (Wi‑Fi, LAN) and basic troubleshooting.
Experience with SaaS platforms and user administration.
Familiarity with ticketing systems.
Strong customer orientation and clear communication.
Proactive attitude and ability to follow support protocols.
Working proficiency in English (spoken and written).
Life at Olala!
Breakfast is the most important meal of the day. Fruit, coffee & milk is on us!
After a probation period of 6 or 12 months, depending on your contract, you will have access to apply for our private healthcare.
Employees can enjoy an annual credit to use in one of our accommodations around the world.
Opportunity to work from another city.
Performance‑based bonus plan linked to company goals.
Learning programs and career plans per department and position.
Flex day: option to work from home 1 day a week.
Birthdays Off: enjoy your birthday doing what you love most.
Team events, office events, and a monthly afterwork.
Pet‑friendly days at the office.
Diversity and Sustainability
At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success. Additionally, we believe in taking action toward curving the impact that our company has on its environments, implementing energy‑efficient practices and engaging in community projects that promote cultural preservation, among other actions.
We look forward to receiving your application! For more information about Olala!, visit www.olalahomes and to keep up‑to‑date with Olala! news, follow us on LinkedIn and Instagram!
#J-18808-Ljbffr
