Descripción de la oferta
Department: Technology Location: Barcelona Description Do you thrive on solving technical problems and helping people get back to what they do best? Are you ready to be the go-to person who keeps teams connected and productive every day? We are seeking a proactive and customer-focused IT Support Technician to join our IT team. In this role, you will provide hands‑on technical support to end‑users, troubleshoot hardware and software issues, and help maintain the seamless operation of IT systems across the organization. The ideal candidate brings strong problem‑solving skills, clear communication, and a commitment to delivering efficient, high‑quality support that enables employees to work effectively. We’re a technology company with global reach – active in 35+ countries across 3 continents. From Barcelona to Singapore, our digital solutions support the logistics networks that keep the world moving. Backed by a strong financial foundation and a culture built on trust, innovation, and opportunity, we offer the stability of a well‑established business with the energy of a growing international tech team. Bring your curiosity, problem‑solving skills, and attention to detail – and help us keep our people connected, productive, and supported every day. What You’ll Do… Technical Support: Provide first‑ and second‑level assistance to employees via phone, email, remote tools, and in person. Hardware & Software Management: Install, configure, and maintain desktops, laptops, printers, mobile devices, and software applications. Issue Troubleshooting: Diagnose and resolve problems related to operating systems, network connectivity, email, and other business applications. User & Access Management: Administer user accounts, permissions, and access within Active Directory, Microsoft 365, and other platforms. Escalation Handling: Forward unresolved technical issues to senior IT staff or third‑party vendors as required. Documentation & Inventory: Maintain accurate records of support requests, troubleshooting steps, solutions, and IT assets. System Maintenance: Assist with software updates, patches, and routine IT maintenance tasks. Onboarding & Offboarding Support: Set up equipment and provision access for new hires; handle equipment retrieval and access removal during offboarding. Policy & Security Compliance: Ensure adherence to company IT policies, procedures, and security best practices. What You’ll Need… 1‑3 years of experience in an IT support or helpdesk role. Strong knowledge of Windows and macOS environments. Experience with Microsoft 365, Active Directory, and other common business applications. Solid understanding of the SDLC (Agile and Waterfall). Familiarity with networking basics (TCP/IP, DNS, DHCP, VPN). Excellent written and verbal communication skills in English (clear, concise, and technically precise). Strong problem‑solving and interpersonal skills. Ability to work independently with minimal supervision, while also thriving in a team‑oriented environment. Here’s What We Offer… Innovative Environment: Explore new technologies in the transportation and logistics industry. Collaborative Culture: Work with some of the industry’s best in an open and creative environment. Professional Growth: Benefit from continuous learning, mentorship, and career advancement. Impactful Work: Enhance efficiency and drive global success. Inclusive Workplace: Thrive in a diverse and supportive environment. Competitive Compensation: Receive a salary that reflects your expertise. Growth Opportunities: Achieve your full potential with ample professional and personal development opportunities. Join Scan‑IT and be part of a team that’s shaping the future of the transportation and logistics industry. Visit and follow us on LinkedIn, Facebook and X. #J-18808-Ljbffr
