About the job
Based at Mandarin Oriental Punta Negra, Mallorca, as the Kids Club Manager you will be responsible for the overall management and strategic development of the Kids Club. You will lead a team, oversee daily operations, ensure exceptional guest satisfaction, and create a safe, inspiring, and engaging environment for children. You will also be responsible for staff training and development, budget management, program innovation, and interdepartmental collaboration to enhance the Kids Club experience.
Responsibilities

Lead and manage the Kids Club team to ensure the highest standards of service, guest satisfaction, kids’ engagement and security.
Oversee daily operations of the Kids Club, including staffing, scheduling, inventory management, and quality control.
Address guest concerns promptly, following correct procedures and ensuring follow-up to guarantee satisfaction.
Develop and implement innovative activities and programs that highlight the best cultural, sporting, wellness and local offerings.
Ensure that all safety procedures and hotel standards are consistently applied and maintained.
Track program success through participation metrics, guest feedback, and performance, making strategic adjustments as needed.
Collaborate with other departments to communicate activities and events effectively to guests.
Maintain comprehensive knowledge of all hotel products and services, with particular focus on Kids Club offerings.

Experience and education

Secondary education with a specialization in Child Education is required.
Minimum of 3–5 years’ experience working with children in a hotel or resort, with at least 1–2 years in a supervisory or managerial role.
Pediatric First Aid and CPR certification is required.

Technical Skills

Fluency in both written and spoken Spanish and English is required. Any additional language is a plus.
Strong leadership and communication skills.
Flexible, proactive, and creative, with a good sense of humour.
Ability to develop and motivate a team, ensuring engagement, training and performance.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOs stay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOs stay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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