Descripción de la oferta
Territory Experience Customer Manager
*** **Job Posting****Territory Customer Experience Manager (TCEM)****Hiring Manager:** Julio Redondo**Location:** JDISA (Spain & Portugal)**Job Grade:** 7 Exempt*** **About the role**We are seeking a **Territory Customer Experience Manager** to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support.The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust.
Key Responsibilities
Problem escalation - dealer contact, helps to analyze and solve technical issues
Develop skills of dealership team and customers to optimize machine performance and supports training
Backup product support in field - Technical Communicator Coordination and support dealer knowledge center
Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer
Regular customer visits - retention focus
Work on machine monitoring center utilization with dealers
Serves as the interface between the field, dealerships, and manufacturing plants
Promote and facilitate the use of centralized support services and connected tools
What we offer
An opportunity to shape and improve customer experience within a leading global organization.
A dynamic and collaborative environment with close interaction with the dealer network.
Exposure to strategic business initiatives and customer-focused transformation projects.
Professional growth and development opportunities.
The chance to make a meaningful impact on customer success and dealer performance.
What You Will Bring
Education
Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field.
Is required a strong.
Knowledge about Ag field applications and agronomy
Fluent in English
Experience
Experience in customer support, aftersales, dealership development, service operations, or commercial roles.
Technical Ag Machinery background and agronomy
Knowledge of the agriculture, construction, or equipment industry is preferred.
Experience leading continuous improvement initiatives and process optimization projects.
Proven ability to work effectively across multiple functions and stakeholder groups.
Experience working with dealer networks is highly desirable.
Competencies
Strong customer focus and passion for service excellence.
Excellent relationship-building and communication skills.
Strong analytical and problem-solving capabilities.
Ability to influence and drive change without direct authority.
Strategic mindset with a results-oriented approach.
Strong collaboration and teamwork skills.
Ability to identify opportunities and convert them into actionable plans.
Willingness to travel regularly within the assigned territory.
Diversity & Inclusion
We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making.
John Deere Iberica, S.A.
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