Descripción de la oferta
Job Title: Network Engineer L1 (Dispatch – On Demand)
Location: Leon, Spain (Onsite – Dispatch Model)
Engagement Type: On-Demand / Dispatch Support
Role Overview
We are seeking an experienced Network Engineer L1 to provide onsite dispatch-based technical support for infrastructure and data center environments in Leon, Spain. The engineer will support deployment, break-fix, IMAC, and operational tasks across server, storage, network, and data center infrastructure components.
This is an on-demand role requiring flexibility, strong technical troubleshooting skills, and excellent customer-facing capabilities.
Key Responsibilities
1. Deployment & Installation Support
Provide installation, configuration, and physical support for:
Physical and Virtual Servers
Storage & Backup Devices
Hyper-Converged Infrastructure (e.g., Nutanix, Cisco UCS)
SAN Fabric Switches
Network Switches, Routers, Firewalls, Access Points
WAN Optimization Devices
Tape Storage Units
KVM Units
Power Distribution Units (up to 3KVA)
Physical Cabling and Cable Management
Rack & Stack / De-racking of infrastructure devices
2. Break-Fix & Technical Support Tasks
Power cycling and rebooting equipment
Running diagnostic commands
Whole unit replacement
Replacing defective components and cables
Re-seating hardware components
Basic storage array configuration
Tape management and maintenance
Inserting and removing media
Cleaning fiber connections
Identifying fiber issues using OTDR / LSPM / VFL tools
Installing and testing loopback cables
Assisting L3 teams during troubleshooting and H&E activities
3. Operations & Service Delivery
Update and maintain activities in IT ticket management systems
Coordinate site visits and confirm attendance schedules
Provide onsite, remote, or phone-based support as required
Perform IMAC (Install, Move, Add, Change) activities
Asset tagging, labeling, and patching
Maintain accurate documentation and reporting
Ensure arrival/departure tracking and service compliance
Carry required tools, laptop, and equipment for field support
Technical Requirements
Strong understanding of IT infrastructure principles (Networks, Hardware, Domains)
Knowledge of Data Center and Network hardware architecture
Experience with Active Directory environments
Understanding of TCP/IP standards and networking fundamentals
Hands-on experience with:
Rack & Stack
Cabling and patching
IMAC and break-fix activities
Backup and recovery methodologies
Ability to identify and replace defective hardware components
Experience with tape management processes
Familiarity with legacy and modern infrastructure platforms
Language Requirements
English – B2 level (mandatory)
Spanish – Preferred for onsite coordination
Soft Skills
Excellent customer-facing communication skills
Clear and professional interaction with client stakeholders
Strong analytical and logical troubleshooting approach
Ability to work independently and manage time effectively
Accurate record keeping and reporting discipline
High focus on quality and service delivery excellence
Education & Qualifications
Bachelor's Degree in Engineering / Technology / Science
OR
Equivalent relevant work experience
This position is ideal for a field-based infrastructure professional with strong data center and networking exposure who can operate independently in a high-urgency service environment.
